Careers

Job Type: Full-time, Permanent

Location: Chesham

Salary: £25,000

The Level 2 Technician will play a critical role in providing technical support and assistance to staff and students. Reporting to the IT Manager, the Level 2 Technician will be responsible for diagnosing and resolving IT issues, maintaining IT systems and equipment, and ensuring the smooth operation of technology within the organisation.

Key Responsibilities:

1. Provide frontline technical support to staff and students, troubleshooting and resolving IT issues in a timely and efficient manner.
2. Assist with the deployment, configuration, and maintenance of IT hardware, software, and peripherals.
3. Perform routine maintenance tasks, including system updates, patches, and backups, to ensure the reliability and security of IT systems.
4. Install, configure, and support software applications used within the organisation, including productivity suites, educational software, and specialized tools.
5. Assist with the setup and support of audio/visual equipment for presentations, meetings, and events.
6. Collaborate with the Level 1 Technicians and other IT staff to escalate and resolve complex technical issues.
7. Document IT procedures, troubleshooting steps, and resolutions to build a knowledge base and improve support efficiency.
8. Provide user training and support, including the creation of user guides and instructional materials.
9. Assist with IT inventory management, including procurement, asset tracking, and disposal.
10. Stay informed about emerging technologies and best practices in the IT field, and share knowledge with colleagues.

Qualifications and Skills:

• Diploma or associate degree in Information Technology, Computer Science, or related field.
• Minimum of 2 years of experience in a technical support role, preferably in an educational or similar environment.
• Strong technical skills in troubleshooting hardware, software, and networking issues.
• Proficiency with Microsoft Windows and Office suite, as well as other common software applications.
• Familiarity with networking concepts, protocols, and technologies (e.g., TCP/IP, DNS, DHCP).
• Excellent problem-solving and communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused mindset with a dedication to providing high-quality support and service.
• Ability to work independently and collaboratively in a fast-paced environment.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are advantageous.B2

To apply, please send your email to jobs@advanceditservices.co.uk

Job Type: Full-time, Permanent

Location: Nottingham

Salary: Competitive, based on experience

The successful candidate will work closely with both our 1st and 3rd line technicians. Strong communication skills and troubleshooting abilities are essential. A minimum of two years’ hands-on experience in a 1st line, customer-facing role is required, while any 2nd line experience would be advantageous.

Given that our network spans multiple locations, a valid driver’s license is essential.

Qualifications and Skills:

Required Technical Skills:

• Installation of IT hardware and software.
• Microsoft Windows operating systems (Windows 7 and above).
• Windows Server (2012 R2 and newer).
• Solid understanding of Active Directory, File Permissions, DHCP, DNS, and Group Policy.
• Strong troubleshooting skills across hardware, software, and networking (routing & switching).
• Experience with Exchange, Office 365, and PowerShell.

Qualifications & Requirements:

• Minimum: 5 GCSEs (including English and Maths) or an equivalent professional IT qualification

Desirable Technical Skills:

• Capita SIMS (server & client-side).
• Veeam Backup solutions.
• Apple product support.
• Ubiquiti networking products.
• VOIP systems.
• Microsoft Azure.
• IP CCTV Systems & Access Control (Paxton)
• Personal Attributes:
  Works within regulatory guidelines, policies, and procedures.
• Has great attention to detail and an analytical mindset.
• Thrives under pressure and meets tight deadlines.
• Can manage and prioritise their workload effectively.
• Is highly motivated and a strong team player.
• Communicates clearly and confidently.
• Can work independently with minimal supervision.
• Has a calm, professional, and friendly approach to problem-solving.
• Is eager to learn and develop professionally

To apply, please send your email to jobs@advanceditservices.co.uk

Job Type: Full-time, Permanent

Location: Nottingham

AIT are open to Full-Time or Part-Time hours depending on the individual. The role is based on-site at our HQ office in Nottingham. If you are an organised, detail-driven person who thrives in a fast-paced yet
personable environment then this could be the role for you. You’ll be great
with people, have experience in using Microsoft Applications and have a
naturally proactive attitude to keep things running smoothly

Key Responsibilities:

Supporting Our Leadership Team:

• Manage and coordinating calendars, including scheduling meetings, appointments, and travel.

Handle emails, calls, and communications:

• Prepare and edit correspondence, reports, presentations, and other documents.
• Organise and maintain files, records, and documentation to keep things running smoothly.

Keeping Meetings on Track:

• Schedule and coordinate executive meetings for our clients, including preparing agendas and taking minutes.

Arrange conference calls and video meetings:

• Assist in preparing materials for meetings and presentations.
  Managing Travel & Logistics.
• Plan and book travel, including accommodations, and transportation for our remote teams.
• Prepare detailed travel itineraries and ensure all necessary documents are in place.
• Handle any last-minute travel changes or issues that may arise

Helping with Special Projects:

• Support various projects assigned by the leadership team.
• Conduct research and gather insights for reports and presentations.
• Track project progress and provide updates for clients

Qualifications and Skills:

• A proactive, highly organised individual with excellent communication skills.
• Our company values place strong emphasis around a people-drive approach.
• Experience in a similar role for example in hospitality, office or MSP
• Strong time-management skills with the ability to juggle multiple tasks.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and other relevant tools.
• Ability to handle confidential information with professionalism and discretion.
• A problem-solver who can work independently and adapt to changing priorities

Bonus Skills (Nice to Have!):

• Experience working in the Education Sector, IT or MSP industry.
• Familiarity with project management tools.
• Knowledge or experience with Gen AI/LLM tools.

To apply, please send your email to jobs@advanceditservices.co.uk

Job Type: Full-time, Permanent

Location: Bradford

Salary: £26,500

The successful candidate will be expected to work closely with our 1st & 3rd line technicians. Strong communication and troubleshooting skills are a must. We require a minimum of 2 years hands on experience in a 1st line customer facing role. Any 2nd line experience would be advantageous. A valid Driver’s licence is required due to our network spanning multiple sites. As part of your role, you will be required to travel between customer sites supporting with their IT needs.

Qualifications and Skills:

Essential Technical Skills:

• Installing IT hardware and software.
• Microsoft Operating systems (Windows 7 and above).
• Windows Server Experience (2012 R2 and Above).
• Good understanding of Active Directory, File permissions, DHCP, DNS, Group Policy.
• Excellent troubleshooting skills (Hardware, Software, Networking – routing, switching).
• Exchange, Office 365, PowerShell

Non Essential Technical Skills:

• Capita sims.net, server & client side.
• Veeam Backup.
• Apple products.
• Ubiquiti products.
• VOIP systems.
• Microsoft Azure.
• IP CCTV Systems and Door Access Control (Paxton)

Qualifications:

• 5 GCSE’s, including Mathematics and English at grade C or above
  OR Professional IT equivalent qualification

Personal Qualities:

• Ability to work within statutory regulations, policies and procedures.
• Attention to detail and an analytical approach.
• Ability to work under pressure and meet strict deadlines.
• Good organisation skills, prioritising and managing own time effectively.
• Highly motivated team player.
• Excellent communication skills.
• Able to work on own initiative, with minimal supervision and guidance.
• Ability to organise and prioritise a heavy workload at busy times.
• A calm approachable manner, able to deal with problems in a professional and friendly manner, displaying tact and diplomacy as required.
• Willing to undertake training and develop professionally.
• If you believe you have something to offer please get in touch. We are a growing IT Company with a big emphasis on career progression.

To apply, please send your email to jobs@advanceditservices.co.uk