We’re always looking for talented people to join the AIT team. We offer a rewarding work environment, career progression and additional benefits for the right candidates!
Join Our Team
At AIT, our aspiration is to become a world-class IT service company, characterized by strategic growth, exceptional service, and the incorporation of cutting-edge technology to drive innovation in education. We are actively seeking talented individuals to join our dynamic team, where we foster a rewarding work environment, provide opportunities for career progression, and offer additional benefits to the right candidates. Rooted in innovation, technical expertise, industry best practices, and customer satisfaction, AIT is a thriving business with a proud reputation.
We prioritise the continuous development of our employees in all facets of our operations, offering a fertile environment for growth. While previous experience in educational environments is often desirable, it is not essential, as we provide ongoing training and opportunities for advancement. If you think you have something amazing to offer, but it’s not listed below, don’t worry! We are always looking for great people to join our team, so please get in touch as we’d love to hear from you. Our success comes from our people, so if you want to be part of a great team please send your CV to jobs@advanceditservices.co.uk.
We are current looking for…
Local IT Area Manager
Middlesex Office
Closing Date: April 2024
Advanced IT Services (AIT) is a trusted provider of comprehensive IT solutions tailored to meet the needs of educational Schools and Trusts. With a focus on empowering learning environments through innovative technology, AIT offers a range of services including IT infrastructure management, technical support, and strategic consulting. AIT’s team of experienced professionals is dedicated to delivering reliable and efficient IT solutions that enable schools to enhance teaching and learning experiences while maximising operational efficiency. Whether it’s managing IT systems, supporting end-users, or implementing strategic initiatives, AIT is committed to helping Schools and Trusts leverage technology effectively to achieve their goals.
We are currently seeking a dynamic and experienced IT Manager to join our team and lead IT operations within our local area.
Position Overview:
The IT Manager will be responsible for overseeing all IT activities within the local area of Bentley Wood Trust. This includes managing a team of technicians, ensuring the smooth operation of IT systems, and providing technical support to staff and students. The IT Manager will report directly to the senior AIT HQ team and collaborate closely with other stakeholders to implement IT strategies and initiatives.
Key Responsibilities:
1. Lead and manage a team of IT technicians, providing guidance, support, and performance evaluations.
2. Oversee the deployment, maintenance, and troubleshooting of IT systems, including hardware, software, and networking infrastructure.
3. Develop and implement IT policies, procedures, and best practices to ensure compliance, security, and efficiency.
4. Coordinate with the senior AIT HQ team to align local IT initiatives with broader organizational goals and strategies.
5. Provide technical support to staff and students, resolving issues promptly and effectively to minimize downtime and disruptions.
6. Manage IT projects within the local area, from planning and budgeting to implementation and evaluation.
7. Monitor IT performance metrics and KPIs, identifying areas for improvement and implementing corrective actions as needed.
8. Stay abreast of emerging technologies, trends, and best practices in the field of IT, and recommend innovations to enhance operational effectiveness.
9. Collaborate with external vendors and service providers to procure IT equipment, software licenses, and support services.
10. Prepare regular reports and updates for the senior AIT HQ team, summarizing IT activities, achievements, and challenges within the local area.
Qualifications and Skills:
– Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s degree preferred).
– Proven experience (5+ years) in IT management roles, preferably in an educational or similar setting.
– Strong leadership and team management skills, with the ability to motivate and develop staff.
– Comprehensive knowledge of IT systems, infrastructure, and protocols, including hardware, software, networking, and security.
– Excellent problem-solving and decision-making abilities, with a focus on efficiency and effectiveness.
– Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
– Project management experience, with the ability to plan, execute, and evaluate IT projects on time and within budget.
– Familiarity with ITIL framework and other IT service management practices.
– Certifications such as CompTIA A+, Network+, Security+, or ITIL are desirable.
Join Advanced IT Services
If you are a passionate and experienced IT professional looking for an exciting opportunity to make a difference, we invite you to join our team at Advanced IT Services. Apply now to become our next IT Manager and contribute to our mission of empowering learners and educators through technology.
To apply, please send your email to jobs@advanceditservices.co.uk
ICT Level 2 Technician
Middlesex Office
Closing Date: April 2024
Advanced IT Services (AIT) is a trusted provider of comprehensive IT solutions tailored to meet the needs of educational Schools and Trusts. With a focus on empowering learning environments through innovative technology, AIT offers a range of services including IT infrastructure management, technical support, and strategic consulting. AIT’s team of experienced professionals is dedicated to delivering reliable and efficient IT solutions that enable schools to enhance teaching and learning experiences while maximising operational efficiency. Whether it’s managing IT systems, supporting end-users, or implementing strategic initiatives, AIT is committed to helping Schools and Trusts leverage technology effectively to achieve their goals.
We are currently seeking a skilled and driven Level 2 IT Technician to join our local team providing onsite support to a Secondary School and Primary School within a Multi Academy Trust. This is an excellent opportunity to further your career and be part of a dynamic growing team.
Position Overview:
The Level 2 Technician will play a critical role in providing technical support and assistance to staff and students within the local area of Bentley Wood Trust. Reporting to the IT Manager, the Level 2 Technician will be responsible for diagnosing and resolving IT issues, maintaining IT systems and equipment, and ensuring the smooth operation of technology within the organisation.
Key Responsibilities:
1. Provide frontline technical support to staff and students, troubleshooting and resolving IT issues in a timely and efficient manner.
2. Assist with the deployment, configuration, and maintenance of IT hardware, software, and peripherals.
3. Perform routine maintenance tasks, including system updates, patches, and backups, to ensure the reliability and security of IT systems.
4. Install, configure, and support software applications used within the organisation, including productivity suites, educational software, and specialized tools.
5. Assist with the setup and support of audio/visual equipment for presentations, meetings, and events.
6. Collaborate with the Level 1 Technicians and other IT staff to escalate and resolve complex technical issues.
7. Document IT procedures, troubleshooting steps, and resolutions to build a knowledge base and improve support efficiency.
8. Provide user training and support, including the creation of user guides and instructional materials.
9. Assist with IT inventory management, including procurement, asset tracking, and disposal.
10. Stay informed about emerging technologies and best practices in the IT field, and share knowledge with colleagues.
Qualifications and Skills:
– Diploma or associate degree in Information Technology, Computer Science, or related field.
– Minimum of 2 years of experience in a technical support role, preferably in an educational or similar environment.
– Strong technical skills in troubleshooting hardware, software, and networking issues.
– Proficiency with Microsoft Windows and Office suite, as well as other common software applications.
– Familiarity with networking concepts, protocols, and technologies (e.g., TCP/IP, DNS, DHCP).
– Excellent problem-solving and communication skills, with the ability to explain technical concepts to non-technical users.
– Customer-focused mindset with a dedication to providing high-quality support and service.
– Ability to work independently and collaboratively in a fast-paced environment.
– Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are advantageous.
Join Advanced IT Services
If you are a passionate and experienced IT professional looking for an exciting opportunity to make a difference, we invite you to join our team at Advanced IT Services. Apply now and contribute to our mission of empowering learners and educators through technology.
To apply, please send your email to jobs@advanceditservices.co.uk
ICT Level 2 Technician
Buckinghamshire Office
Closing Date: April 2024
Advanced IT Services (AIT) is a trusted provider of comprehensive IT solutions tailored to meet the needs of educational Schools and Trusts. With a focus on empowering learning environments through innovative technology, AIT offers a range of services including IT infrastructure management, technical support, and strategic consulting. AIT’s team of experienced professionals is dedicated to delivering reliable and efficient IT solutions that enable schools to enhance teaching and learning experiences while maximising operational efficiency. Whether it’s managing IT systems, supporting end-users, or implementing strategic initiatives, AIT is committed to helping Schools and Trusts leverage technology effectively to achieve their goals.
We are currently seeking a skilled and driven Level 2 IT Technician to join our local team providing onsite support to a Secondary School and Primary School within a Multi Academy Trust. This is an excellent opportunity to further your career and be part of a dynamic growing team.
Position Overview:
The Level 2 Technician will play a critical role in providing technical support and assistance to staff and students within the local area of Bentley Wood Trust. Reporting to the IT Manager, the Level 2 Technician will be responsible for diagnosing and resolving IT issues, maintaining IT systems and equipment, and ensuring the smooth operation of technology within the organisation.
Key Responsibilities:
1. Provide frontline technical support to staff and students, troubleshooting and resolving IT issues in a timely and efficient manner.
2. Assist with the deployment, configuration, and maintenance of IT hardware, software, and peripherals.
3. Perform routine maintenance tasks, including system updates, patches, and backups, to ensure the reliability and security of IT systems.
4. Install, configure, and support software applications used within the organisation, including productivity suites, educational software, and specialized tools.
5. Assist with the setup and support of audio/visual equipment for presentations, meetings, and events.
6. Collaborate with the Level 1 Technicians and other IT staff to escalate and resolve complex technical issues.
7. Document IT procedures, troubleshooting steps, and resolutions to build a knowledge base and improve support efficiency.
8. Provide user training and support, including the creation of user guides and instructional materials.
9. Assist with IT inventory management, including procurement, asset tracking, and disposal.
10. Stay informed about emerging technologies and best practices in the IT field, and share knowledge with colleagues.
Qualifications and Skills:
– Diploma or associate degree in Information Technology, Computer Science, or related field.
– Minimum of 2 years of experience in a technical support role, preferably in an educational or similar environment.
– Strong technical skills in troubleshooting hardware, software, and networking issues.
– Proficiency with Microsoft Windows and Office suite, as well as other common software applications.
– Familiarity with networking concepts, protocols, and technologies (e.g., TCP/IP, DNS, DHCP).
– Excellent problem-solving and communication skills, with the ability to explain technical concepts to non-technical users.
– Customer-focused mindset with a dedication to providing high-quality support and service.
– Ability to work independently and collaboratively in a fast-paced environment.
– Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are advantageous.
Join Advanced IT Services
If you are a passionate and experienced IT professional looking for an exciting opportunity to make a difference, we invite you to join our team at Advanced IT Services. Apply now and contribute to our mission of empowering learners and educators through technology.
To apply, please send your email to jobs@advanceditservices.co.uk
ICT Field Technician
Leicester Office
Closing Date: March 2024
This is an ideal opportunity for enthusiastic, ambitious people who want to grow and develop within our exciting organisation. We have a number of opportunities across the East Midlands.
These Roles are best suited to candidates who have strong customer facing skills and good general IT knowledge. The position will be mostly field based, with some remote and telephone support work when required.
Main Duties & Experience
- Provide support across the estate. mainly within a Microsoft Infrastructure
- Have a good working experience of Active Directory, Roaming Profiles, DNS, DHCP & RDS
- Identify root causes of recurring incidents
- Respond to and resolve tickets
- Drive continuous improvements and deliver the best solutions
- Be involved with project roll-outs (deploying new devices)
- Understanding of Office 365 / G-Suite
- Driving License
Ideal but not Essential
- Experience of SPAM/Web filtering and broadband connectivity
- Experience of Apple solutions
- Audio Visual and Network equipment installation experience
Other Requirements
- Proactive, organised and professional
- Hungry to progress in IT and learn new skills
- Excellent communication skills, positive and approachable
AIT is an excellent, friendly environment with exposure to develop new and existing skills as well as progression for the right candidates.
To apply, please send your email to jobs@advanceditservices.co.uk
ICT Senior Technician
Nottingham Office
Closing Date: March 2024
Are you a driven, ambitious and professional ICT Technician that is looking for growth and expand their career? AIT are seeking an experience ICT Senior Technician to join our HQ Central Team in Nottingham.
This role is best suited to a candidate who has extensive experience who can deliver reliable and consistent support to our clients. As a Senior ICT Technician, you will need to support the delivery of technical services as well as maintain reliable IT Services for our schools.
Main Duties & Experience
- Ensure Managed Service Schools’ infrastructure is operating smoothly
- Standardising school setups including Veeam, SCCM, Aruba, Password Policies etc.
- Identify and report improvements and opportunities to Service Manager (SM)/Technical Account Manager (TAM)
- Assist in technical audit reviews for new clients and existing where required
- Provide technical assistance/information as requested in order to provide quotes for new equipment/projects
- Create and maintain documentation such as SoW, Disaster Recovery plans, etc.
- Creating procedures and user guides for technicians such as Templates for frequent tasks, IP addressing, change control, etc.
- Monitor skill levels of onsite technicians
- Ensure onsite technicians are trained in the use of the Business Management System and are able to access internal resources required for their job
- Oversee implementation of new software and hardware
- Liaise with 3rd party service or software providers
- Attend review meetings as required
- Regular visits to schools to Review tickets, discuss any issues raised by on-site technicians, assess technician workload, and provide support and advice to technicians where required
- Attend School Health and Safety, Safeguarding, and Security training and adhere to procedures and provide report anything that is cause for concern to the school contact and Service Manager
- Assist with general helpdesk role when required
This role is a fantastic opportunity to work alongside our senior teams and help AIT become the UK’s most trusted provider of ICT support and infrastructure services to schools and MATs.
To apply, please send your email to jobs@advanceditservices.co.uk
Internal Sales
Nottingham Office
As a leading managed service provider, rapidly expanding, we are looking for internal sales support people to support our sales capability. Our services, our people, our values and our approach are based upon our commitment to growing a successful business.
Well organised, self-motivated with outstanding communication skills, AIT’s internal sales support agents are work closely with our internal and external sales consultants to support our customers and ensure our customers dealings with us are an enjoyable experience.
Support the Sales Team by creating quotations and organising paperwork
- Maintain and update the CRM and pipeline system
- Processing sales orders
- Liaising with suppliers and customers
- Providing data and reports to help the sales team
- Answering the phones and contacting customers
- A variety of general office administration tasks
You will need to be confident communicating at all levels and have the ability to assist the sales team with arranging appointments by contacting existing and potential customers when required. – You will assist in digital and mail marketing campaigns
We have full and part time hours available and would consider school term time only position.
To apply, please send your CV to jobs@advanceditservices.co.uk
JOIN US
Why work with AIT?
We’ve grown from small beginnings, but we never forget our roots. We are really proud of our AIT team and have a ‘people first’ culture embedded into everything we do. As a business, we are committed to upholding the principles of equality and diversity in all our interactions from employees, clients, customers and suppliers.
Our work environment is designed to be rewarding, with excellent packages for the right candidates. As a team we hold regular team building activities, and an annual Christmas Company Retreat…which is always a firm favourite!
Flexible Working
Where your role allows, we offer you the ability to work in a hybrid way. We equip you to be productive and work from any location.
Career Growth
When you join AIT, our HR teams will work with you to tailor a series of learning pathways around developing technical and soft skills.