TRANSFORM & CENTRALISE
IT Support for Secondary Schools
Secondary School IT Services
We support Secondary Schools across the UK. Whether it's working alongside your on-site team for 3rd line support or a fully managed service, we are here to help. As a complete solutions provider, we'll work with you to tailor solutions and support your digital journey.
From day-to-day helpdesk and on-site engineering to broadband, cabling, cyber security and summer installation projects — one education-only partner for everything your school runs on.
Education is all we do — and we do it for schools in every corner of the UK.
OUR SOLUTIONS
Complete IT Support, or an extension of your own team
At AIT, we offer a variety of education services to help make learning collaborative and efficient. From cloud solutions to super fast fibre schools broadband, we've crafted our services specifically around education. We understand that every secondary school environment is different, and we work with a variety of schools across the UK. Whether you're an AIT manager looking for a new connectivity provider, or a Headteacher searching for a partner to help guide your digital transformation; our flexible, agile team are here to help.
Secondary schools are the most demanding IT environments in education: more devices, more subjects with specialist software, exam seasons that cannot fail, and an on-site team that needs a partner rather than a replacement. That's exactly how we work — whether we're your full managed IT support provider or the 3rd line behind your own network manager.
WHAT WE DO
Why choose AIT?
We provide a truly comprehensive approach to IT, designed especially for schools. Everything we do always has our end users in mind; be that teachers, staff or students. Our state of the art technology and systems, allow schools to benefiting from cutting-edge processes at a fraction of the usual cost. You'll find our services come with bundled extras as standard; from interactive user training, knowledge base portals and free use of leading EdTech tools!
AIT are proudly part of various DfE Approved Procurement Frameworks including Everything ICT & KCS Procurement, meaning our services have been quality-checked to the highest possible standards.
Key Features
- Experienced IT Support Team
- Customer-led Approach
- Dedicated Customer Care Team
- 20+ Years in Education
Those bundled extras now include our own platforms — AIT Horizon, Helpdesk Reporting, AIT Atlas and AIT Ordering — built in-house for schools and included with our service, not sold on top.
Everything your secondary school needs, from one team
Six of the services secondary schools most often come to us for. Each one is delivered by our 75-strong, education-only team and backed by a single helpdesk.
Secondary schools around the UK are being supported by us, whether that be for Broadband, Custom PCs, our two wholly owned Data Centres or VoIP. We provide a lot of services to keep your school running smoothly, have a look at what we can do for you today!
Cloud Solutions for Secondary Schools
At AIT, we offer a variety of cloud services to help make learning collaborative and efficient. From Microsoft 365 to Google G-Suite for Education, the cloud has endless benefits for schools. If you're looking to migrate your school to the cloud, or seeking advice; our expert team can guide you through solutions that meet your needs and future-proof your digital strategic plans.
Out-Source IT Directors and Network Managers
Our solutions can go beyond the traditional 3rd Line support model, and being a Director of IT is not just about supporting and maintaining the IT you have; it's about where your school wants to get to and how our knowledge and experience can help you reach your goals. We'll help you with forward planning and recommendations to assist in developing and maintain cost-effective IT systems which run your school and drive you to the next level.
Secure Broadband for Education
Many Secondary Schools use business grade broadband without the specific requirements needed for pupil safe connectivity. Our packages include all the necessary security features to run a safe school environment. By bundling all the security and safeguarding features into one simple package. Thanks to our carrier partnerships and being part of the Faster Britain Network, AIT can provide your school with competitive pricing and superfast broadband connections.
Data Backup & Disaster Recovery
Unlike self-service remote backup and storage, we provide a fully managed service that takes care of everything for you when it comes to data security, At AIT, we configure, install and monitor it all for you. Our services include data recovery as well as full disaster recovery with instant data. Following on from this, our team will also make sure that your school has the correct compliant policies in place and cyber response planning.
DfE IT Audits
We've consulted on some of the biggest new school builds across the UK alongside the DfE, and our IT Audits are designed specifically around meeting IT Standards in schools to ensure your school is well equipped for the coming years. Our IT Audits cover every aspects of your IT from Network, Infrastructure, Connectivity, Devices and EdTech.
Fully Managed ICT Support
Every school is different, but if you're looking for a complete ICT Support Solution, AIT can provide full-time onsite support or a hyrbid solution which meets the demands of your school. We'll work with you to craft a comprehensive solution that meets your requirements both now, and in the future.
Also for secondary schools: safeguarding & filtering, cyber security, network & data cabling and VoIP telephony.
One view of compliance, cyber and cost for your leadership team
Your headteacher shouldn't need a technical briefing to answer a governor's question about cyber security. AIT Horizon is our leadership platform, built in-house and included for every school we support. Its Schools view gives your SLT a single page that shows, in plain English, where you stand — and its Executive and Support views give trust leaders and our own engineers the same truth at their own altitude.
Horizon's RAG compliance tracker turns "are we compliant?" into a screen you can put in front of governors: filtering and monitoring, backup, Cyber Essentials, and your school policies each carry a simple red/amber/green status with the evidence behind it. When Ofsted or your trust asks how you meet the DfE digital standards, the answer is already written down — not buried in an engineer's inbox.
The IT Finance module gives your business manager a rolling 5-year projection of what your IT estate will actually cost. It maps your hardware refresh — so if, illustratively, 120 of a school's 480 classroom devices fall out of warranty in 2027, that spike is visible in this year's budget conversation, not a nasty surprise in three years' time. Software licensing sits alongside it, so duplicated or lapsing subscriptions surface before renewal, not after.
Your digital strategy stops being a PDF that ages in a drawer. Horizon holds your strategy roadmap and policies as living documents: each project on the roadmap shows its status, and every policy shows when it was last reviewed. It's the same forward-planning discipline behind our outsourced IT director service, available to every school we support.
Illustrative view — not live school data.
See how leaders use Horizon — Speak to usKnow exactly how your support is performing
Most providers tell you their service is great. We built Helpdesk Reporting so you can see for yourself. Every school we support gets access to its own reporting: an Executive overview for SLT at a glance, and KPI Insights underneath it for the detail — first response times, resolution times, ticket volumes by site and by category.
For secondary schools in a trust, per-trust filters mean your data sits alongside your sister schools', so central teams and local SLT read from the same page. Training insights show where staff confidence is growing (and where a quick CPD session would remove a cluster of recurring tickets), and the built-in AI Assistant answers questions in plain English — ask it, for example, which department logged the most tickets this term, and get an answer without exporting a spreadsheet.
Every ticket is handled against our published ticket priorities, so what "urgent" means is agreed before you ever need it to be.
Illustrative figures for demonstration.
Ask for a walkthrough of Helpdesk Reporting — call 0115 9170 197One login for everything
The Customer Portal is your single door into all four AIT platforms — AIT Horizon for leadership, Helpdesk Reporting for service transparency, AIT Ordering for quotes, purchase orders and delivery tracking, and AIT Atlas, the operations platform our own team runs on. One set of credentials, everything your school needs.
What school leaders say
Above and beyond
"Our Trust have worked with AIT for almost ten years. In that time we have developed a trusting relationship, and they are continually looking for ways in which to improve the service to our schools. As their team have grown, so have their capabilities, but they have never lost that personal approach which is what separates them from counterparts. If you're looking for a provider who can really deliver…look no further than AIT!"
— J Haigh
We love our technician visits!
"It's always such a joy when our AIT tech visits! He's really part of the team and my staff always know that whatever they need will get resolved. It's nice to have that relationship develop and push new initiatives which go beyond support."
— K Yoxall, School Business Manager
They just get it
"AIT really 'get it'. I know that sounds cliché but anything we try and articulate they put into action. I really respect their transparent approach, and they always do everything to ensure we get the very best in price, service and products."
— A Mullahy, School Business Manager
Cost Effective Solutions
"AIT came in with a great price and even better proposal which really did maximise our budgets as they said it would! The broadband services they provider and additional support has been seamless"
— Nottingham City Council
Made a real impact
"We have worked with AIT since 2018 and they have helped us in the centralisation of our IT and Telecommunication services. AIT staff are knowledgeable, friendly and efficient at all levels and really have made an impact to our MAT."
— M Premdjy, Director
5 Years & Counting
"For the past 5 years Advanced IT Services have provided exceptional service. We've used them as a complete end-to-end provider from IT support to broadband & filtering –the team have always been on hand to help with anything we need. I cannot recommend them enough, the support team are always there night or day and it's a pleasure working with them!"
— M Wenham, School Business Manager
Understanding
"AIT have really inspired our team with how they can make AIT work for us! They're really driven a positive change within school so that our teachers are comfortable in using new EdTech. They're always so understanding to our requirements."
— L Tonks, Headteacher
'The go-to IT support provider'
"AIT continue to demonstrate why they are becoming the go-to IT support provider. They're continued investment into infrastructure and their staff base means all clients benefit. AIT still have the personal approach though to services which really does count for a lot, it means that anything we need or advice – they're always there to lend a helping hand"
— J Richardson
'High Standards Always'
"AIT were a name which cropped up when we were in the initial phases of looking for a managed service provider. Our requirements were quite niche and we needed to work with an agile supplier who would be able to react quickly but facilitate the high standards we needed to achieve. I'm thrilled with the progress so far and look forward to many more years to come!"
— S. Mitchell, CEO
OUR SOLUTIONS
Ready for a digital revolution?
Our solutions are designed to bring your school innovation, peace of mind and impactful use of IT. Within our team we have some fantastic experts in various areas, giving your school a wealth of resources to benefit from.
Key Stats
Supporting every kind of school
Secondary is one part of what we do. We support 249 schools and 20 trusts across the UK — see how we work with primary schools, multi-academy trusts and independent schools, or explore our full managed IT support service.
Secondary school IT support — your questions answered
Yes. We support 249 schools and 20 multi-academy trusts UK-wide, from single-site secondaries to large campuses, and we've been doing it since 2000. Our engineers deliver scheduled on-site visits alongside remote helpdesk support, wherever your school is.
Absolutely — many secondary schools keep an on-site team and use us for 3rd line escalation, out-of-hours cover, project delivery and strategic input. Others hand us the whole service. Both models run through the same helpdesk and the same ticket priorities, so nothing falls between two stools. Start with the model that fits today; it can flex as your school changes.
No. AIT Horizon, Helpdesk Reporting, AIT Ordering and the Customer Portal that ties them together are included with our service, not sold on top. We built them in-house because schools told us other providers' "portals" were either an upsell or an afterthought.
AIT Horizon's RAG compliance tracker keeps a documented status for the things you're asked about most — filtering and monitoring, backup, cyber security and policy review dates — with the evidence attached. When the question comes, you open one screen instead of chasing three inboxes.
Through Helpdesk Reporting: an Executive overview for at-a-glance assurance, and KPI Insights for the detail on response and resolution. You'll never have to take our word for it — and any figures on this page are illustrative examples, not live data, so the numbers that matter are the ones in your own reporting.
LETS TALK
SPEAK TO US
Ready to embark on your digital journey? Get in touch for a friendly chat with our team!
Call: 0115 9170 197
Prefer email or a callback? Head to our contact page.