FOR BUSINESS
IT Support for Business
The IT team trusted by 249 schools — now working for your business.
Since 2000 we’ve run IT for organisations that can’t afford a day of downtime — and for the owners, MDs and office managers who’d rather run their business than chase their IT company. You get a 75-strong team of engineers, a 24/7 UK helpdesk, a predictable per-user monthly cost, and something almost no provider offers: a login that shows you exactly how well we’re performing, from day one.
Everything your business needs from IT. One team, one number.
Most businesses end up with one company for support, another for phones, a third for cabling and a fourth for security — all pointing at each other when something breaks. We do the whole job in-house, so accountability never has anywhere to hide.
Managed IT Support
Your complete IT department — or the extra depth behind the one you have. Proactive monitoring, a 24/7 UK helpdesk, scheduled engineer visits and a fixed per-user monthly cost, so support scales with headcount instead of surprising your cash flow.
Cyber Security
Practical protection sized for your business: endpoint security, managed backup and recovery, phishing awareness for your staff, and a clear route to Cyber Essentials certification — guided by a provider that holds Cyber Essentials and Cyber Essentials Plus itself.
Connectivity & VoIP
Business broadband, leased lines, resilient wireless and cloud telephony that follows your team wherever they work — sourced, installed and supported by the same helpdesk that answers everything else, so “it’s the line, not us” is never the end of the conversation.
Microsoft 365 & Cloud
Migration without drama, licensing without waste, and security settings actually switched on. We run Microsoft 365 day to day — identities, email, Teams, SharePoint and backup — so your people just log in and work.
Installations & CCTV
Structured cabling, wireless networks, server rooms, CCTV and door access — designed, installed and documented by our own engineers, not subcontractors, then supported afterwards by the same company that built them.
IT Strategy
Quarterly reviews and a rolling budget roadmap, so hardware refresh, licensing renewals and growth plans are agreed years ahead — and the next big IT cost is a line in your budget, never a surprise invoice.
Not sure where to start? The free IT health check tells you — in plain English, with written findings you keep either way.
You see the same numbers we do
Ask most IT providers how they performed last month and you’ll get an anecdote. Ask us and you can look it up yourself — because every business support contract includes Helpdesk Reporting, our own reporting platform, with your login active from day one. It’s included with the service, not sold on top.
- A one-page executive view — open tickets, resolution trends and performance against agreed response targets, for your business, this month and over time.
- Every ticket, on the record — what was raised, how fast we responded, how it was resolved. No end-of-year slide deck; the record is always on.
- Recurring-issue insight — see which systems, sites or machines generate the most tickets, so root causes get fixed instead of refunded.
- Plain-English answers — ask the built-in assistant “what were our longest-running issues last quarter?” and get the answer without commissioning a report.
- Response-target compliance — e.g. 98.7% of tickets answered within target
- First-time fix rate — e.g. 84% resolved at first contact
- Average first response — e.g. under 15 minutes on priority tickets
- Satisfaction — e.g. 4.9 / 5 average ticket rating
Illustrative figures — your business sees its own numbers in Helpdesk Reporting.
We built this because we believe you should never have to take your IT provider’s word for it. If we’re having a bad month, you’ll see that too — which is precisely why we don’t have many.
Everything lives behind one Customer Portal login — reporting, tickets and your documents in one place.
Illustrative demo data
Built for the size you are — and the size you’re becoming
There’s no one-size contract here. Support is shaped around your headcount and priced per user per month, so you always know what growing costs before you grow.
Under 40 staff
A full IT department for a fraction of one salary. We handle everything — helpdesk, security, backup, suppliers, renewals — and you get one predictable monthly figure and one number to call. Most issues are fixed remotely before they slow anyone down.
40–150 staff
The stage where ad-hoc IT starts costing real money. We bring structure: proactive monitoring, security baselines, quarterly reviews and a rolling budget roadmap — fully managed, or co-managed alongside the IT person you already trust.
150+ staff
Depth behind your internal team: 24/7 cover, specialist escalation, project delivery and independent security expertise — without adding headcount for skills you only need some of the time. Your team keeps control; ours brings the bench.
Whatever the size, the free IT health check is the same honest starting point: what’s working, what’s at risk, what it should cost.
Take the whole job — or share it
Fully managed
We are your IT department: every ticket, every device, every renewal, every 3am alert. You get outcomes and a monthly report; we get the blame when the printer jams. Best for businesses with no internal IT and no wish to build it.
Co-managed
Your IT manager stays in charge; we supply what one person can’t be — a 24/7 helpdesk for the routine, senior engineers for the complex, extra hands for projects, and cover for holidays and hiring gaps. We back your team; we don’t replace it.
You can move between models as you grow — plenty of our clients have, in both directions, without changing provider.
Your servers, in our data centres, managed by our engineers
Not every business belongs entirely in the public cloud. If you run line-of-business systems that need to stay close, fast and controlled, we host and manage them in our own two ISO 27001-compliant UK data centres — the same facilities our own platforms run on. We host and manage servers for businesses like White Logistics: hardware, backup, patching and monitoring handled by the engineers who own the racks, with the helpdesk on the same number for everything else.
- UK data residency — your data stays in the UK, in facilities we operate, not resold space.
- Managed, not just housed — patching, backup, monitoring and capacity are our job, not a ticket you raise.
- One provider — hosting, connectivity and support under one roof, so there’s never a gap between “your server” and “your network”.
Certified — and happy to be checked
Cyber Essentials
We hold the UK government-backed baseline certification ourselves, and we prepare clients for it.
Cyber Essentials Plus
The independently audited tier: our controls aren’t just declared, they’re tested by an external assessor.
ISO 27001 data centres
Our two UK data centres operate to the ISO 27001 information security standard.
We ask you to trust us with your systems, so it’s only fair we hold ourselves to the standards we recommend. Ask us about any of these on the first call — we like this question.
Straight answers, before you ask
Schools are where we built our reputation — 249 of them trust us today, and there’s no tougher client for reliability, security or budget scrutiny. But we’ve been supporting businesses alongside them for years, including hosting and managing servers for businesses like White Logistics, and the engine is the same either way: one 75-strong team, one 24/7 UK helpdesk, the same platforms and the same published way of measuring ourselves. Business clients get the discipline that heritage taught us — without the school run.
A fixed per-user monthly cost, banded by the size of your business, agreed before you sign. It covers the helpdesk, proactive monitoring, your Helpdesk Reporting login and your quarterly reviews — those are the service, not extras. Projects like installations or migrations are quoted separately, in advance, in writing, and fed into your rolling budget roadmap so nothing lands unbudgeted. The free IT health check ends with a clear quote either way.
No — co-managed support is one of our most popular arrangements. Your IT manager keeps ownership and day-to-day control; we add the things no single person can be: round-the-clock cover, specialist escalation, project capacity and an independent second opinion. Good internal IT people tend to like us, because we make their job survivable.
We’ll agree priority-based response targets with you at onboarding — a company-wide outage and a single flickering monitor rightly get different promises. What we won’t do is quote a heroic headline number on a web page, because you’d have no way to check it. Instead, your Helpdesk Reporting login shows our actual response and resolution performance against your agreed targets, every day, from day one. We’d rather be measured than quoted.
It starts with the free IT health check: an engineer-led review of your network, security, backup and licensing, with written findings you keep whether or not you sign. If you go ahead, we document everything, deploy monitoring, fix the urgent risks first and agree your response targets and budget roadmap — with your reporting login live from day one. Most businesses are fully onboarded within weeks, without a big-bang switchover, and your old provider deals with us, not you.
FREE IT HEALTH CHECK
Find out where you stand — before it costs you
An engineer — not a salesperson — reviews your network, security, backup and licensing, and gives you written findings in plain English. Keep the report either way; there’s no obligation and no hard sell. The worst case is a free second opinion.
Call: 0115 9170 197 or use the form below.