Included with our service. Not sold on top.
Customer Portal: one login to everything behind your school’s IT
Great school IT support starts with people — engineers who answer the phone, turn up on site and fix things properly. But every school and trust we support across the UK also gets something most providers can’t offer: four platforms we built ourselves, all behind one login. Log a ticket, see your five-year IT budget, track an order from quote to delivery, and check exactly how your support is performing — without asking us for a report.
Get quick access to your AIT Support. Our team are always happy to help you over the telephone on 0115 9170 197
A specialist education MSP, supporting schools, trusts and academies across the UK since 2000.
Customer Portal
If you’ve bookmarked our Customer Portal, nothing you rely on has moved. It’s still your front door — we’ve simply made it the front door to more. One login now takes you to the helpdesk and to every platform we’ve built for the schools we support: AIT Horizon, Helpdesk Reporting, AIT Ordering, and the delivery engine behind them all, AIT Atlas.
Helpdesk Portal
Log, track and update support tickets with our UK-based team — or just pick up the phone on 0115 9170 197.
Service Status
Check the current status of the services we run for your school before you raise a ticket.
Remote Support
Start a secure remote session so an engineer can see your screen and fix the issue with you.
Knowledge Base
Self-serve guides and how-tos, written by our engineers for school staff — searchable any time.
AIT Horizon: the leadership view
AIT Horizon is the dashboard for heads, business managers and trust executives — your IT finance, compliance and strategy in one place.
Most school leaders only see their IT when something breaks or an invoice lands. Horizon changes that. Its Executive, Schools and Support views give every level of leadership the picture that matters to them — a trust executive sees the whole estate, a head sees their school, and your IT lead sees the support detail underneath.
The IT Finance module is where bursars and business managers spend most of their time. It holds your 5-year projections, hardware refresh plan and software licensing in one place — so instead of a surprise, a device refresh looks like a line you planned three budgets ago. Picture a school with 250 devices: Horizon spreads the refresh across five years, flags the year-three peak of around £38,000 early, and shows the licensing renewals due alongside it. (Figures illustrative.)
Alongside finance, Horizon carries your RAG compliance tracker — a red/amber/green view of where you stand against the standards that matter to governors and inspectors — plus your policies and a strategy roadmap that turns your IT vision and digital strategy from a PDF on a shelf into a live plan you can track.
Illustrative demo data
See how trusts use HorizonHelpdesk Reporting: see how your support is really performing
Helpdesk Reporting shows you the numbers behind your support — no chasing, no waiting for a termly review.
Every provider says their support is good. We built a platform so you can see for yourself. Helpdesk Reporting opens with an Executive overview of your support at a glance, then lets you go deeper: KPI Insights breaks down response and resolution performance, Training insights shows where staff how-to questions cluster (so we can fix the cause, not just the tickets), and the AI Assistant lets you ask questions of your own support data in plain English.
For multi-academy trusts, per-trust filters mean a central team can view the whole trust or drill into a single school in two clicks — the same transparency at every level. A trust IT lead might spot that one school raises three times the how-to tickets of its neighbours and commission targeted staff training, rather than paying for the same questions term after term. (All figures shown on this page are illustrative examples, not live data.)
Illustrative demo data
What our support looks like day to dayAIT Ordering: procurement without the paper chase
AIT Ordering tracks every purchase from quote to PO to delivery — one place, full audit trail.
School procurement usually lives in email threads and spreadsheets. AIT Ordering replaces that with a single journey: request a quote from the catalogue, convert it to a purchase order, then follow quote → PO → delivery tracking until the kit is in the building. Supplier management sits underneath, so pricing and lead times come from vetted education suppliers rather than whoever answered first.
For a business manager, that means a summer refresh of, say, 30 classroom devices is one tracked order with a visible delivery date — not a folder of PDFs to reconcile in September. And because every order keeps its full trail, your audit answer is a login, not an afternoon. (Example only — your catalogue and pricing are specific to your school.)
Illustrative demo data
Planning new kit or a summer install?AIT Atlas: the platform behind the people
AIT Atlas is our internal operations platform — Navigate. Manage. Deliver.
You won’t log into Atlas every day, but you’ll feel it every day. Atlas is how our 75-strong team runs people, projects, schools and technology operations — CRM, Rota, Fleet and HR in one system. When an engineer arrives on the right day with the right kit, that’s Atlas. When your summer project hits its milestones, that’s Atlas keeping every stage scheduled and every dependency visible.
We built it for ourselves, and it’s part of why a team of 75 can look after 249 schools consistently: nothing about your school lives in someone’s head or someone’s inbox.
Illustrative demo data
Included with our service. Not sold on top.
We’re an IT support company first — the platforms exist to make our support, installations and connectivity better, not to become another line on your invoice. Every school on an AIT support agreement gets the Customer Portal, Horizon, Helpdesk Reporting and Ordering as standard. There’s no platform tier, no per-seat licence and no module upsell.
That’s the difference between a provider that sells you software and a partner that builds tools because it needs them to serve you properly.
Advanced IT Services (AIT) is a specialist Managed Service Provider, partnering primarily with Schools, Trusts and Academies across the UK.
We provide expert solutions including Connectivity, IT Support, Network Infrastructure and Installations.
Who sees what
One login, with a view shaped to your role.
Headteachers and SLT
Horizon's Schools view: compliance RAG, budget position, strategy roadmap.
Trust executives and central teams
Horizon's Executive view and Helpdesk Reporting's per-trust filters across every school.
School business managers and bursars
Horizon IT Finance and AIT Ordering: 5-year projections, refresh plans, live order tracking.
IT leads and office staff
the Helpdesk Portal, Service Status, Remote Support and the Knowledge Base, plus Support-view detail in Horizon.
FAQs
No. The Customer Portal is staying — same login, same links your staff already use. This page is its refresh: one door that now opens onto the helpdesk plus AIT Horizon, Helpdesk Reporting and AIT Ordering. If you had /customer-portal/ bookmarked, it brings you here automatically.
No. Horizon, Helpdesk Reporting, Ordering and the Customer Portal are included with our support service for every school and trust we work with. We don't sell them separately and there are no per-user licences.
Yes. Horizon’s Executive view and Helpdesk Reporting’s per-trust filters are built for exactly that: a central team sees the whole estate, and can drill into any single school without asking anyone to run a report. See how this works for multi-academy trusts.
No — every figure on this page is an illustrative, static example. Your own numbers live inside the platforms, behind your login, where they belong.
Not at all. Call us on 0115 9170 197 and a member of our UK-based team will pick up, or use the Helpdesk Portal if you’d rather log it online. The platforms add transparency; they never replace the people. Our published ticket priorities explain how we triage every request.
One login for your school. One number for everything else.
Already with AIT? Sign in to the Customer Portal to reach every platform. Thinking about switching provider? We’ll show you Horizon, Helpdesk Reporting and Ordering working on real screens — with example data — before you commit to anything.
Call 0115 9170 197