DESIGNED WITH SCHOOLS IN MIND
VoIP for Schools
Our phone services are designed especially with Schools in mind to save you money, and a system that goes well beyond the capabilities of a traditional phone system. Our school phone systems have unparalleled features, control and call management.
One fully managed phone system for your school or trust — designed, installed and supported by the same UK-wide education IT team that looks after your network, broadband and day-to-day IT support. No third-party finger-pointing, no reseller mark-up: telephony is part of our service, not sold on top.
Trusted by schools and trusts across the UK — from single-form-entry primaries to multi-academy trusts running one phone system across every site.
No Gimmicks, No Catches
Our VoIP packages are designed to deliver everything a School or MAT requires, helping you stay connected in a safe and design way with student safeguarding at the heart of everything we do. With BT announcing from 2025 all copper phone lines will be switched off, now is the perfect time to ensure your school is ready for the future. From just £17.99 a month we cut the jargon out of costly phone systems for schools and offer a fully managed service with all the technology and features you need to get you started.
Reduced Call Costs
Easy Management and Control
Free UK Call Bundles
Simple Configuration
One team behind the phones — and everything they run on
A school phone system is only as good as the network and the people behind it. Because AIT is a full managed service provider for education, the engineers who install your handsets are the same UK-wide team that runs your cabling, your broadband and your helpdesk — so when you call us, there is no "that's the phone company's problem".
Surveyed and installed properly.
We survey your site, plan handset placement for offices, classrooms and reception, and install over structured cabling that meets DfE standards. Term-time-sensitive scheduling means disruptive work lands in holidays, not in the school day.
Migrated without downtime.
We port your existing numbers, run old and new systems in parallel during cutover, and train office staff before go-live. Your parents dial the same number they always have; only the technology behind it changes.
Supported like everything else we manage.
Telephony faults go through the same helpdesk and the same ticket priorities as every other issue we look after. One number, one team, one SLA — 0115 9170 197.
Built on connections designed for education
VoIP calls travel over your internet connection, so call quality starts with the line underneath it. These are the foundations we put in place — all part of the same managed service.
Secure Internet Connections
Meet DfE standards for less whilst future proofing your connection to handle the ever increasing demands of modern education. Thanks to our premium partnerships with carriers, AIT can offer direct pricing that's a completion solution underpinned by our comprehensive support teams. From Dedicated Leased Lines, SuperFast Fibre FTTC to FTTP Ultrafast Fibre, AIT will work with you to find a connection that complies with DfE specifications as well as meeting the needs of your site. Delivering speeds from 100Mpbs to 10Gpbs with failover lines so you're always connected.
A Network Right for you
If you're part of a MAT, and looking for a solution that can scale and flex as you adapt and grow, our high-speed Wide Area Networks will give you the visibility of all network activity, firewall and web filtering policies in one place. Thanks to our leading cutting edge infrastructure, your MAT will benefit from carrier grade technologies that will ensure your system is secure and robust. Our security combines firewalls, intrusion prevention , antivirus and application control giving you real time updates to protect against the latest and most persistent threats.
Filtering, Monitoring & Safeguarding
We pride ourselves on providing our schools and MATs with industry leading Filtering, Monitoring and Safeguarding solutions, ensuring the most advanced protection and monitoring available to your school. As an AIT client, you'll not only benefit from filtering solutions to support your school's Prevent Duty compliance, but you'll also receive our praised KCSIE 23 Training on Filtering & Monitoring, tailored to both DSLs and your school team. Our monitoring solutions come with a whole host of options to enhance pastoral care, using AI technology combined with human review team.
FEATURES YOU'LL LOVE
Save money & improve efficiency
Our telephony solutions come with a whole host of features that are designed to make things more efficient, giving you a system that can scale and flex as your School or MATs requirements change. We've created easy formatted fixed call packages from just £17.99 a month that allow unlimited inbound and outbound UK calls allowing your school to take full control of communication costs. With protected bandwidth, staff and students can be assured of great call quality regardless of how many lines are in use.
- auto-attendant and hunt groups for the school office
- emergency broadcast to every handset
- safeguarding-aware call recording options
- out-of-hours and holiday routing
- softphone apps for staff working across sites
- per-site and per-department call reporting
See how your phone system — and our support — is performing
Most providers ask you to take call quality and response times on trust. We built a platform so you don't have to. Helpdesk Reporting is included with our service, not sold on top, and it turns your telephony support into something a business manager or SLT can actually inspect:
- Executive overview — a plain-English summary of your support service each term: how many tickets were raised, how quickly they were answered, and how telephony issues compare with the rest of your IT estate.
- KPI Insights — first-response and resolution performance for telephony tickets tracked against the same published ticket priorities as everything else we support. For example, a school might see that 47 of 49 telephony tickets last term were resolved inside their priority target — figures like these on this page are illustrative, but in Helpdesk Reporting they're yours.
- Per-trust filters — MAT operations leads can filter the same view by trust and by school, so a phone fault at one site never hides in a whole-trust average.
- AI Assistant — ask questions in plain English ("how many phone-related tickets did the office raise last half-term?") and get an answer without waiting for a report to be built.
- Training insights — spot patterns (say, repeated "how do I set up call forwarding?" tickets) and turn them into targeted staff training instead of repeat calls.
And for the service beneath the calls, our public Service Status page shows current platform and connectivity availability at any time — you don't have to raise a ticket to find out what we already know.
Existing clients sign in through the Customer Portal — one login hub for all four AIT platforms: AIT Horizon, Helpdesk Reporting, AIT Atlas and AIT Ordering. Every one of them is included with our service, not sold on top.
Illustrative demo data
Hear What Our Clients Had to Say…
Reduced Costs
"AITs reduced our telephony costs, and the features have just transformed the way in which we do things. I love the student support lines and the emergency broadcast features."
K.Yoaxall
AIT just made it simple
"We were blown away with AITs pricing and service! The team gave us a demo showing all the features and it just ticked every box for us."
F.Callister
FAQs
BT is retiring the UK's analogue (PSTN/ISDN) network, which means traditional copper phone lines — including many school lines used for phones, lifts and alarms — will stop working. VoIP replaces them by carrying calls over your internet connection. Migrating before the switch-off deadline means you choose the timing, keep your existing numbers, and avoid an emergency change mid-term. We survey your site first so dependent lines (lift phones, alarm diallers, entry systems) are identified and dealt with, not discovered on switch-off day.
Our fixed call packages start from £17.99 a month and include unlimited inbound and outbound UK calls, so the office isn't watching a call meter. Handsets, installation and configuration are quoted up front after a site survey — no gimmicks, no catches, and no surprise per-minute bills at the end of term. Because the service is fully managed, ongoing support is part of the package rather than a separate contract.
AIT's own 75-strong team, supporting 249 schools and 20 trusts across the UK. The same organisation that installs your handsets also runs your network, broadband and helpdesk, so a call-quality problem is never batted between a phone supplier and an IT company — it's one ticket, handled under one published ticket priority, by one team. Established in 2000, we've been doing this for schools for over two decades.
Yes — that's where VoIP is at its best. A trust can share one system across every site with free internal calls between schools, central control of numbers and routing, and local flexibility for each office. Trust leaders see support performance per school through Helpdesk Reporting's per-trust filters, so telephony service at every academy stays visible. See our Multi Academy Trust IT services for the wider picture.
Two ways, neither of which involves taking our word for it. Our public Service Status page shows platform and connectivity availability at any time. And Helpdesk Reporting gives your leadership team a termly Executive overview and KPI Insights on telephony tickets against published response targets — through the same Customer Portal login as the rest of your AIT platforms.
LETS TALK
Get in touch
We understand the unique needs and challenges that are faced by schools, and we are all about finding a solution that works for you. Get in touch with our friendly team to have a chat about how we can support you on your digital journey.
Prefer to talk it through? Call 0115 9170 197 — or explore how VoIP fits alongside IT Support and Broadband for Schools.