Careers 

Nottingham / Derby / East Midlands 

Closing Date: November 2023

This is an ideal opportunity for enthusiastic, ambitious people who want to grow and develop within our exciting organisation. We have a number of opportunities across the East Midlands.

These Roles are best suited to candidates who have strong customer facing skills and good general IT knowledge. The position will be mostly field based, with some remote and telephone support work when required.

Main Duties & Experience

• Provide support across the estate. mainly within a Microsoft Infrastructure
• Have a good working experience of Active Directory, Roaming Profiles, DNS, DHCP & RDS
• Identify root causes of recurring incidents
• Respond to and resolve tickets
• Drive continuous improvements and deliver the best solutions
• Be involved with project roll-outs (deploying new devices)
• Understanding of Office 365 / G-Suite
• Driving License

Ideal but not Essential

• Experience of SPAM/Web filtering and broadband connectivity
• Experience of Apple solutions
• Audio Visual and Network equipment installation experience

Other Requirements

• Proactive, organised and professional
• Hungry to progress in IT and learn new skills
• Excellent communication skills, positive and approachable

AIT is an excellent, friendly environment with exposure to develop new and existing skills as well as progression for the right candidates.

To apply, please send your email to jobs@advanceditservices.co.uk

Long Eaton, Nottingham 

Closing Date: November 2023

Are you a driven, ambitious and professional ICT Technician that is looking for growth and expand their career? AIT are seeking an experience ICT Senior Technician to join our HQ Central Team in Nottingham.

This role is best suited to a candidate who has extensive experience who can deliver reliable and consistent support to our clients. As a Senior ICT Technician, you will need to support the delivery of  technical services as well as maintain reliable IT Services for our schools. 

Main Duties & Experience

• Ensure Managed Service Schools’ infrastructure is operating smoothly
• Standardising school setups including Veeam, SCCM, Aruba, Password Policies etc.
• Identify and report improvements and opportunities to Service Manager (SM)/Technical Account Manager (TAM)
• Assist in technical audit reviews for new clients and existing where required
• Provide technical assistance/information as requested in order to provide quotes for new equipment/projects
• Create and maintain documentation such as SoW, Disaster Recovery plans, etc.
• Creating procedures and user guides for technicians such as Templates for frequent tasks, IP addressing, change control, etc.
• Monitor skill levels of onsite technicians
• Ensure onsite technicians are trained in the use of the Business Management System and are able to access internal resources required for their job
• Oversee implementation of new software and hardware
• Liaise with 3rd party service or software providers
• Attend review meetings as required
• Regular visits to schools to Review tickets, discuss any issues raised by on-site technicians, assess technician workload, and provide support and advice to technicians where required
• Attend School Health and Safety, Safeguarding, and Security training and adhere to procedures and provide report anything that is cause for concern to the school contact and Service Manager
• Assist with general helpdesk role when required

This role is a fantastic opportunity to work alongside our senior teams and help AIT become the UK’s most trusted provider of ICT support and infrastructure services to schools and MATs. 

To apply, please send your email to jobs@advanceditservices.co.uk

Long Eaton, Nottingham 

As a leading managed service provider, rapidly expanding, we are looking for internal sales support people to support our sales capability. Our services, our people, our values and our approach are based upon our commitment to growing a successful business.

Well organised, self-motivated with outstanding communication skills, AIT’s  internal sales support agents are work closely with our internal and external sales consultants to support our customers and ensure our customers dealings with us are an enjoyable experience.

Support the Sales Team by creating quotations and organising paperwork

• Maintain and update the CRM and pipeline system
• Processing sales orders
• Liaising with suppliers and customers
• Providing data and reports to help the sales team
• Answering the phones and contacting customers
• A variety of general office administration tasks

You will need to be confident communicating at all levels and have the ability to assist the sales team with arranging appointments by contacting existing and potential customers when required. – You will assist in digital and mail marketing campaigns

We have full and part time hours available and would consider school term time only position.

To apply, please send your CV to jobs@advanceditservices.co.uk