Call: 0115 9170 197
Customer Portal
What can we help you with?
Table of Contents
< All Topics
Print

Microsoft Authenticator App

How to set up 2FA

2FA ensures more robust security measures for protecting your account from cyber attacks and unauthorised access. This article details how to set up the Microsoft
Authenticator App. If you require assistance setting up this Application, please log a ticket on our helpdesk 

Step One

Sign in to portal.office.com with your work email address and password

Step Two

Go to your ‘My Account’ Portal

Step Three

Select ‘Security Info’ in the left menu, or by using the ‘Security Info’ pane. If you have already registered, you’ll be prompted for two-factor verification.

Step Four 

Select ‘Add Method’ in the ‘Security Info’ pane. 

Step Five

On the ‘Add Method’ Page. Select ‘Authenticator App’ from the list and then select Add. 

Step Six

On your mobile device, select ‘Download Now’ and install the Microsoft Authenticator App. The application looks like this in GooglePlay/Android/App Store

Step Seven 

On your PC remain on the ‘Set Up Your Account Page’ whilst you set up the Microsoft Authenticator App on your mobile device. You may already have the application installed on your device, if so please select ‘Add Account’, and add your ‘Work’ Account. Please allow the Application
to have access to your camera (if you have an iOS device), or enable it to capture images and record videos (Android)

Step Eight 

Return to your PC and the ‘Set up your account page’, and then select ‘Next’. The Scan QR code page will appear.

Step Nine

The Authenticator App should successfully add your work or school account without requiring any additional information from you

Step Ten 

Select ‘Next’ on the Scan the QR code page on your PC. A
notification is sent to the Microsoft Authenticator App on your mobile device to test your account.

Step Eleven

Approve the notification in the Microsoft Authenticator App, and select ‘Next’. Your security info is updated to use the Microsoft  Authenticator App by default to verify your identify when using two-step verification, or password reset.

Troubleshooting Tips

If the Application does not register, please delete the App from your device and download again. If you require any assistance to set up the Authenticator App, please log a ticket via our helpdesk or call 0115 9170 197 for support. 

Menu