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Knowledge Base

Our knowledge base is continuously updated to provide you with additional support. Whether its knowing how to connect an interactive board, or how to record a new voicemail on your handset, our super team of experts have collated easy to follow steps to guide you! 

What can we help you with?

General Support

General IT Support articles and guides for some of the most popular queries.
  • Accessing your Device Name
  • AIT VPN Guide
  • Change Default Browser
  • Exporting Bookmarks from Chrome
  • Handling your compromised account
  • Microsoft Authenticator App
  • Printing - Basic Troubleshooting
  • Proxy Settings
  • Submitting a Helpdesk Ticket
  • Testing your broadband speed
  • Turning the Proxy on/off
11 ARTICLES

FAQs

Answers and guides to frequently asked questions
  • About AIT Knowledge Base
  • How to Report Spam and Phishing Messages
  • Submitting a Helpdesk Ticket
3 ARTICLES

Internet Browsers

Whether you use Chrome or Edge, our guides contain various self-help articles.
  • Accessing a Shared Microsoft Outlook Calendar (Outlook 2019)
  • Changing Spell Check Language in Browsers
  • Testing your broadband speed
  • Turn Off Chrome Notifications
4 ARTICLES

Sign-In App

Find solutions on how to get the most from your Sign-In App, Visitor Management and Troubleshooting guides
  • How to connect your Sign-in App Printer
  • Sign In App - Evacuation
2 ARTICLES

Microsoft 365

Get the most from Microsoft 365 and Applications.
  • Handling your compromised account
  • How to Report Spam and Phishing Messages
  • Reducing Mailbox Size (Outlook 2019)
3 ARTICLES

Printing

Helpful guides on adding new users, PaperCut troubleshooting and printer management
  • PaperCut - Associating an ID Card with a Printer
1 ARTICLE

Telephony

Learn how to record voicemails, update extension lists and know how to use your telephone system to its full potential!
  • AIT SoftPhone Guide
  • Cisco SPA504G Guide
  • Yealink T53 User Guide
3 ARTICLES

Classroom Devices

Want to know how to connect your interactive screen, or how to use a docking station? Our helpful guides walk you through exactly how to do that!
  • BenQ Interactive Board User Guides
  • How to connect to AirServer Connect2
  • How to connect your laptop to a Promethean Board
  • How to connect your laptop to a SMART Board
4 ARTICLES
Recently Updated Articles
  • Handling your compromised account
  • Sign In App - Evacuation
  • How to connect your laptop to a Promethean Board
  • How to connect to AirServer Connect2
  • How to connect your laptop to a SMART Board

Featured Articles

Newest Articles
  • Sign In App - Evacuation
  • How to connect your laptop to a Promethean Board
  • How to connect your laptop to a SMART Board
  • BenQ Interactive Board User Guides
  • How to connect to AirServer Connect2
Recently Updated Articles
  • Handling your compromised account
  • Sign In App - Evacuation
  • How to connect your laptop to a Promethean Board
  • How to connect to AirServer Connect2
  • How to connect your laptop to a SMART Board
KNOWLEDGE IS POWER

Got something you’d like us to add?

Our knowledge base is developed based on your feedback, and we want to make sure you find it helpful! If you have a topic you think we should add, let us know and our team of experts will get straight on it!

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About AIT

Advanced IT Services (AIT) is a specialist Managed Service Provider, partnering primarily with Schools, Trusts and Academies across the UK. We provide expert solutions including Connectivity, IT Support, Network Infrastructure and Installations. 

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Call: 0115 9170 197

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Midland House,
Acton Street,
Long Eaton,
NG10 1FT

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