How to submit a Helpdesk Ticket
You can submit a helpdesk ticket in a number of ways; telephone, email or via our helpdesk portal
Logging a ticket via email
You can log a support ticket by emailing swhelpdesk@advanceditservices.co.uk. Please try to include as much information as possible including:
- Device Name (e.g. STAFF-LAP-10)
- Screenshots of the error
- Contact details if you prefer a follow up phone call
Logging a ticket via our Helpdesk Portal
You can log into our helpdesk using your registered credentials. When you log in to our helpdesk you will be able to view your open and closed tickets along with your ticket history. To reopen an archived ticket, replying to the ticket will reopen it.
Logging a ticket via our Support Desk
You log a ticket via telephone Monday - Friday 7:30am - 6pm, or access immediate AIT Technician Support. Please ensure you have the device available if we are required to remotely login. Call 0115 9170 197.
Didn't quite get you there?
Log a ticket via the helpdesk or give us a call — a real engineer picks it up, triaged against our published Ticket Priorities.